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Frequently Asked Questions

Q: How do I add a blog or CMS to my site?
A: There are two ways to add content, such as a blog or CMS, to your website:

     1) Use your cPanel details received via your payment e-mail to access the backstage. Look at the navigation bar on the left and find 'Web Apps' where you can install over 100 scripts such as CMSes, blogs and much more!

     2) Use your FTP/MySQL access (see #3 on how to connect to FTP/MySQL) to upload the content to the 'public_html' folder. Further installation of the blog or CMS may be required, please refer to documentations or contact the creator. We can provide installation support for an extra fee. Just contact us!

Q: How do I upload files and update my website?
A: To upload content to your website and update it at will, you can either use cPanel or your FTP/MySQL access. To access the cPanel, see #1. To access the FTP/MySQL, see #3.

To update your website through cPanel, make sure you are on the first/main page and scroll down until you see 'File Manager' under the 'Files' category, choose 'File Manager' rather than the Legacy File Manager for the consistency of this guide. Find the file you wish to update in 'public_html' (the site's home directory) and then right-click on it and hit 'Code Edit'. It will then ask you about the encoding to use, in most cases you can leave this default and hit 'Edit'. An in-browser file editor will then open on a new page and you are ready to update your website!

To update your website through Filezilla, make sure you are logged in and connected up before continuing. Double-click on the 'public_html' folder on the 'Remote site' window at the right-hand side, then right-click on the file you wish to update and hit 'View/edit'. You will possibly be asked for which software to open the extension with, in this case you can open it with Notepad, Notepad++ or a text editor. Once you are finished you can save and close the text editor, then when you return to Filezilla it will automatically ask you about uploading the file back to the server!

Q: How do I use FTP and/or MySQL?
A: If applicable, to access the FTP/MySQL of your service we recommend the use of the two softwares linked below:

FileZilla Client (for accessing FTP) - https://filezilla-project.org/download.php
Navicat Premium (for accessing MySQL) - https://www.navicat.com/download/navicat-premium

Install them on your computer as you would any software and login using the FTP/MySQL information shown on your order.

Q: How do I access my VPS?
A: For Windows, you can access your VPS with Microsoft Remote Desktop Connection. For Linux, you can use PuTTY.

If you would prefer to access your VPS through a web browser, although it should only be used for emergencies such as diagnosis or if you cannot access the VPS using the softwares mentioned above, you can use the Console/VNC button on the control panel.

Microsoft Remote Desktop Connection can be found on any Windows PC applications, or can be downloaded on a Mac through the app store.

PuTTY can be downloaded for Windows, Linux or Mac using the following link: https://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html

The control panel can be found on the order notes of your active VPS service when logging into the client panel. You will find a link, username and password for the control panel on these order notes to use for access to the VPS through a web browser.

Q: How do I change my VPS password?
A: For Windows, you can change the password through the Remote Desktop session by pressing CTRL+ALT+END at any time, then you should see a button that will direct you to change your password. Alternatively, if you are not in a Remote Desktop session or cannot use these keystrokes for some reason, you can also change the password through the 'Computer Management' application which can be found in the Start Menu.

For Linux, simply type 'passwd' in an SSH session or through the control panel's console.

Q: My service is down! What do I do?
A: We apologise profusely that your service is down. Whilst we do our best to ensure any downtime is as minimal as possible, sometimes there is an unforeseeable event occurring such as a power outage or natural disaster. The first thing to do would be to check whether it is just your service that is down or the whole node that is running your service. In our instance, a 'node' is a physical machine that runs multiple services, for example a node would run ~10 VPSes each.

To check whether your service or the node is down, please use the 'Status' button shown on the navigation bar at the top of this page. Or click here. You will need to find your node's 'Friendly Name' on the order notes when logging into the client panel.

If the status page shows that the node is UP, the issue lies solely with your service and may be caused by an overload or configuration issue. You should be able to use the client panel to restart any stopped services.

If the status page shows that the node is DOWN, then we will automatically be notified of any issues and we will already be working our hardest to get your service back up as soon as possible!

If you have any doubts or any questions at all, our support is always ready to take your questions! Just use the Support button shown on the navigation bar at the top of this page.

Q: How many websites or services can I have?
A: You can have as many services as you want! If you wish to bulk or resell services however, please contact us before purchasing and we can make you an unrefusable quote! You can also have as many add-on domains as you want.

An add-on domain is a cPanel feature that will quickly allow you to add a domain onto your site, whilst simultaneously creating an FTP account and folder for a new website to be created on the domain. The domain will need to be linked via your domain provider's DNS to the IP of your website (Most of the time, the FTP IP is the same as your website IP). Please contact your domain provider if you require help with linking your domain's DNS to your website's IP.

Q: What is a database and how do I create one?
A: Essentially, where computers are concerned, a database is just a collection of data. Specialised database software, like MySQL, are just programs that lets you store and retrieve that data as efficiently as possible. (Credit to thesitewizard.com for the explanation).

To create a MySQL database, you can either do such through cPanel or through a remote MySQL software:

     1) Use your cPanel details received via your payment e-mail to access the backstage. Scroll down until you see 'MySQL® Databases' in the 'Databases' category. Click on it and then under the 'Create Database' tab, you can enter your new database name in the form then choose whether you want to 'Just Create Database' or 'Create Database And Add User'. Please keep in mind that your database will have a prefix (usually your FTP/MySQL username, which is written in the details received via your payment e-mail).

     2) To connect via a MySQL client such as Navicat, you need to first be connected to our MySQL servers. Please refer to #3 to find software that will connect you to our MySQL servers. Once you are done and have successfully opened up the connection, right-click the connection and press 'New Database'. As your database must have a prefix, this part is important otherwise it will not create your database - inside the 'Database Name' form, make sure you enter your username, then an underscore (_) along with the name you want the database to be. For example, if your username is 'johnsmith' and you want the database to be named 'forum', you will write 'johnsmith_forum'. Once this is done, hit OK and, if all done correctly, it will show your new database!

Q: What type of content is not allowed to be hosted?
A: Copyrighted materials of which you do not own (such as but not limited to warez, torrents & TV shows) and anything that is illegal in the UK is completely prohibited. Please read our Terms of Service for further information. Adult content is allowed but to the extent of UK law.

Q: How do I report a website?
A: To report a website for suspected abuse, whether it's condoning in illegal activity or somehow harmful to its visitors and/or our customers, please use the Support button on the navigation bar at the top of every page in order to let us know, and we will swiftly take action if appropriate evidential documents are received. Alternatively you can send a formal e-mail to: [email protected]

Q: Are your services contracted or do I have to pay for a certain amount of months?
A: Renewal-wise, you will not be tied in to paying more than you need. You can simply buy a month and choose to either let it expire after that month or renew if you wish to continue! There are subscription payment methods available which you can also cancel at your own accord. Please note that if a subscription is not cancelled, we assume you wish to continue the service as per our T&C. You can view our Terms of Service and other legal agreements here.

Q: How do I become an affiliate?
A: As long as you are already a customer with us, you are ready to become an affiliate! To start gaining up to a FREE month host with us, simply advertise our services as much as you can. Each buyer that writes your name or e-mail through the 'Where did you hear about us?' textbox on our order page, you will get 25% OFF any of our services or your next cycle! For 4 people that buy and refer you gets you 100% OFF, meaning your next month is FREE!

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question unanswered?

Use the 'Support' button on the navigation at the top of all pages to contact us directly with any question you may have regarding our services!