FAQs

Home / FAQs

Frequently Asked Questions

Q: How do I add a blog or CMS to my site?
A: There are two ways to add content, such as a blog or CMS, to your website:

     1) Use your cPanel details received via your payment e-mail to access the backstage. Look at the navigation bar on the left and find 'Web Apps' where you can install over 100 scripts such as CMSes, blogs and much more!

     2) Use your FTP/MySQL access (see #3 on how to connect to FTP/MySQL) to upload the content to the 'public_html' folder. Further installation of the blog or CMS may be required, please refer to documentations or contact the creator. We can provide installation support for an extra fee. Just contact us!


Q: How do I upload files and update my website?
A: To upload content to your website and update it at will, you can either use cPanel or your FTP/MySQL access. To access the cPanel, see #1. To access the FTP/MySQL, see #3.

To update your website through cPanel, make sure you are on the first/main page and scroll down until you see 'File Manager' under the 'Files' category, choose 'File Manager' rather than the Legacy File Manager for the consistency of this guide. Find the file you wish to update in 'public_html' (the site's home directory) and then right-click on it and hit 'Code Edit'. It will then ask you about the encoding to use, in most cases you can leave this default and hit 'Edit'. An in-browser file editor will then open on a new page and you are ready to update your website!

To update your website through Filezilla, make sure you are logged in and connected up before continuing. Double-click on the 'public_html' folder on the 'Remote site' window at the right-hand side, then right-click on the file you wish to update and hit 'View/edit'. You will possibly be asked for which software to open the extension with, in this case you can open it with Notepad, Notepad++ or a text editor. Once you are finished you can save and close the text editor, then when you return to Filezilla it will automatically ask you about uploading the file back to the server!


Q: How do I use FTP and/or MySQL?
A: To access the FTP/MySQL, we recommend the usages of the two softwares shown below:

FileZilla Client (for accessing FTP) - https://filezilla-project.org/download.php
Navicat Premium (for accessing MySQL) - https://www.navicat.com/download/navicat-premium

Simply install them and use basic knowledge to connect them up as it's all straight forward from when you install the softwares on your PC.

Note: To access the MySQL remotely, you will need to add your IP or a wildcard (%) to the Remote Database Access Hosts. To access this, go to your cPanel and find 'Remote MySQL®' under the 'Databases' category. Then insert the IP you wish to allow in the 'Host:' form or enter '%' without quotes to allow access worldwide.


Q: How do I edit my homepage?
A: If you have an EpicHosts Landing Page stating to 'replace this file', or an 'Index of' homepage, you will need to edit your homepage. See #1 on adding your own blog or CMS at ease, or #2 on how to upload your own website.


Q: How many websites or services can I have?
A: You can have as many service as you want! If you wish to bulk or resell services however, please contact us before purchasing and we can make you an unrefusable quote! You can also have as many add-on domains as you want.

An add-on domain is a cPanel feature that will quickly allow you to add a domain onto your site, whilst simultaneously creating an FTP account and folder for a new website to be created on the domain. The domain will need to be linked via your domain provider's DNS to the IP of your website (Most of the time, the FTP IP is the same as your website IP). Please contact your domain provider if you require help with linking your domain's DNS to your website's IP.


Q: What is a database and how do I create one?
A: Essentially, where computers are concerned, a database is just a collection of data. Specialised database software, like MySQL, are just programs that lets you store and retrieve that data as efficiently as possible. (Credit to thesitewizard.com for explanation).

To create a MySQL database, you can either do such through cPanel or through a remote MySQL software:

     1) Use your cPanel details received via your payment e-mail to access the backstage. Scroll down until you see 'MySQL® Databases' in the 'Databases' category. Click on it and then under the 'Create Database' tab, you can enter your new database name in the form then choose whether you want to 'Just Create Database' or 'Create Database And Add User'. Please keep in mind that your database will have a prefix (usually your FTP/MySQL username, which is written in the details received via your payment e-mail).

     2) To connect via a MySQL client such as Navicat, you need to first be connected to our MySQL servers. Please refer to #3 to find software that will connect you to our MySQL servers. Once you are done and have successfully opened up the connection, right-click the connection and press 'New Database'. As your database must have a prefix, this part is important otherwise it will not create your database - inside the 'Database Name' form, make sure you enter your username, then an underscore (_) along with the name you want the database to be. For example, if your username is 'johnsmith' and you want the database to be named 'forum', you will write 'johnsmith_forum'. Once this is done, hit OK and, if all done correctly, it will show your new database!


Q: What type of content is not allowed to be hosted?
A: Warez, copyright and anything illegal in the UK is completely prohibited. Please read our Terms of Service for further information. Adult content is allowed but please keep to UK's law.


Q: How do I report a website?
A: To report a website for suspected abuse, whether it's condoning in illegal activity or somehow harmful to its visitors and/or our customers, please use the Support button on the navigation bar at the top of every page in order to let us know, and we will swiftly take action if appropriate evidential documents are received. Alternatively you can send a formal e-mail to: [email protected]


Q: How do I become an affiliate?
A: Technically - you are already one! To start gaining up to a FREE host with us, simply advertise our services as much as you can. Each buyer that refers you gets you 25% OFF any of our services or your next cycle! For 4 people that buy and refer you gets you 100% OFF, meaning a FREE host, or your next month FREE!

Informative links

question unanswered?

Use the 'Support' button on the navigation at the top of all pages to contact us directly with any question you may have regarding our services!